• If you need to return any item to us, please send it back to us within 14 days of receipt of the order (unless faulty).
• Where a product has been personalised for you, unless faulty, we're unable to refund or offer an exchange.
• It's important that any items returned to us, unless faulty, are returned in a re-saleable condition. We would like this to mean that you've kept all original packaging and labels, and that it's unused.
• We would recommend that you return your items via registered post (you will need to pay for delivery which is non-refundable unless faulty).